Support
Answers to common questions. If you need more help, feel free to contact us.
What is a rest day?
A day you choose not to count, for example when you are sick or traveling. Open the "…" menu on a habit in Today and choose rest. Rest days appear as hollow circles and don’t break your streak.
Where are my records stored?
On your device. They are not sent to us or to any server of ours. If you turn on iCloud backup, a copy is saved in the "Ongo" folder of your own iCloud Drive. If you delete the app without a backup or an export, your records are deleted too.
How do I move to a new phone?
With iCloud backup on, sign in to the same iCloud on your new iPhone and use "Restore from iCloud" in Settings. Or, on your old phone, open Settings → Export (JSON) and save the file, then on your new phone open Settings → Import and choose that file. To use Pro on the new phone, tap "Restore purchases".
My day doesn’t end at midnight.
In Settings → Day starts at, choose 2, 4 or 6 AM. Logs before that time count for the previous day.
I reinstalled the app and Pro is gone.
Open the Pro screen (Me → Your plan) and tap "Restore purchases", signed in with the same Apple Account you used to buy it.
How do I cancel my subscription?
On iPhone: Settings → your name → Subscriptions. Deleting the app does not cancel the subscription.
How do I get a refund?
Refunds are handled by Apple under its policies. Please request one at reportaproblem.apple.com.
Contact
Email us at the address below. Please include:
- The app name or the website URL
- A short summary of your inquiry
- The details of your inquiry
- A screenshot of the relevant part
Telling us your device, OS version and app version (Settings → About) also helps us answer faster.