Ongo
Support

Privacy Policy

Effective date: 2026-10-20

Ongo Operator (“we” or “us”) explains below how information is handled in the app “Ongo” (called “つづくログ” in Japanese; the “App”) and on this website.

1. Our approach

The App is designed not to send your records to us. There is no account. We do not include advertising, analytics, or tracking tools, and we do not use advertising identifiers (such as IDFA).

2. Information the App handles

Habits (names, icons, colors, repeat settings, reminder times, etc.), records (dates, done or rest, amounts, and the time you logged), notes, and settings

  • Stored on your device. They are not sent to us.
  • To show them in Home Screen widgets and Control Center, they are kept in a location on the same device that the App and its widgets share. Widgets and the Lock Screen show information such as habit names and are not covered by App Lock.
  • If you turn on iCloud backup (iPhone), a file containing the information above is saved to the “Ongo” folder of your own iCloud Drive. iCloud is an Apple service and is handled under Apple’s privacy policy. On Android, the data may be backed up to Google as part of the OS’s automatic backup.
  • Reminders are local notifications scheduled on your device. No information is sent off your device for them. A reminder shows the habit’s name.
  • If you use “Export”, the App creates a file (JSON) containing your habits, records, and notes, and hands it to the location or app you choose. The App never sends the file anywhere on its own. You are responsible for keeping the exported file safe. Data you load with “Import” is stored only on your device.
  • If you share a share card, the image is sent to the destination you choose. The image contains the habit’s name (which you can replace with “Secret habit”) and icon, the current streak, the recent record dots, and the app name. It does not contain notes, other habits, or completion rates. The destination handles it under its own privacy policy.

Photos (Pro custom icons)

  • If you choose a photo to use as a habit icon, the App reads only that photo, resizes it to icon size, and saves it on your device. It does not read other photos in your library and does not send the photo anywhere.

Face ID and passcode (App Lock)

  • Authentication is performed by the OS. The App does not receive your face data or passcode.

Purchase information (Ongo Pro)

  • Purchases and payments are processed by Apple or Google (the “Store”). We do not receive your payment method or credit card details.
  • To check your purchase status, we use services from RevenueCat, Inc. (USA). The App sends RevenueCat:
    • A random identifier generated by the App (not linked to your name or email address)
    • Purchase history and receipts (product, purchase date, expiration date, etc.)
    • Basic information about your device and the App (OS and version, App version, language and region, etc.) and your IP address for communication
  • This information is used only to determine whether you can use Pro, restore purchases, prevent fraudulent purchases, and compile purchase statistics (in a form that does not identify individuals). RevenueCat handles it under the RevenueCat Privacy Policy.
  • Even if you don’t use Pro, the identifier and device information above may be sent when you open the App or the purchase screen.
  • The content of your habits, records, and notes is not sent to RevenueCat either.

3. Information this website handles

  • This website is delivered using services from Cloudflare, Inc. For delivery and security, Cloudflare may process access logs (IP address, browser type, access time, etc.).
  • This website does not use cookie-based analytics or advertising.

4. Information from inquiries

If you contact us by email, we use your email address and message only to reply and respond to your inquiry.

5. Sharing with third parties

Except as described above or as required by law, we do not provide your information to third parties.

6. International transfers

RevenueCat and Cloudflare are US companies, and information may be processed in the United States and other countries.

7. Retention and deletion

  • Habits, records, notes, settings, and icon photos: These are on your device. They are removed from your device when you delete them in the App or delete the App. Because we do not have your records, there is nothing for us to delete. Please delete any copies remaining in iCloud Drive or OS backups, exported files, or shared images yourself.
  • Purchase information: RevenueCat retains it for as long as needed to determine and restore purchases, under the RevenueCat Privacy Policy. To request deletion, contact us below. Because the identifier is not linked to your name, please provide the order ID from the Store’s purchase confirmation email so we can find and delete the relevant information. Deleting purchase information may prevent you from restoring Pro with “Restore purchases”.
  • Inquiry emails: Deleted once they are no longer needed after we have responded.
  • You may request disclosure, correction, deletion, or suspension of use of your information that we hold. Please contact us below.

8. Security

We manage the information we hold (such as inquiry emails) so that only those who need it can access it, and take steps to prevent leaks. However, we cannot guarantee the security of your device, OS, or third-party services.

9. Children

The App does not knowingly collect information from children.

10. Changes to this policy

We may change this policy when necessary. The revised policy takes effect when posted on this page. We will announce important changes in the App or on this website.

11. Contact

Ongo Operator
Email: contact@no9.app

When contacting us, please include the app name or website URL, a summary and details of your inquiry, and a screenshot of the relevant part.